Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
What Our Customers Say About Us
★★★★★
Average Rating: 4.8 out of 5 based on 150 reviews
Real Experiences from Our Users
The service provided by Pack Plug Canada is exceptional. They truly care about helping families stay connected during tough times.
★★★★★
Emily Davis
A Great Resource for Families
I found Pack Plug Canada to be an invaluable resource. They helped me create a personalized pen pack that my loved one truly appreciated.
★★★★★
Jessica Thompson
A Lifesaver for Families
Pack Plug Canada has been a tremendous help in sending thoughtful gifts to my brother. The process is easy and the selection is fantastic!
★★★★★
Michael Johnson
Incredible Support System
I can’t express how grateful I am for Pack Plug Canada. They made it so simple to send love and support to my sister during her time away. Highly recommend!
★★★★★
Sarah Lee